Returns & Refunds

We offer a 14-day statutory right of withdrawal for eligible purchases. This means that, where the statutory right of withdrawal applies, you have 14 days from the day you receive your order to withdraw from the purchase without giving a reason.

How to exercise your right of withdrawal

To exercise your right of withdrawal, please contact us at psychostudio.cy@gmail.com within 14 days of receiving your order.

Please include your order number and a clear statement that you wish to withdraw from the purchase. You do not need to provide a reason.

After notifying us, you must send the goods back without undue delay and, in any event, no later than 14 days after informing us of your withdrawal.

Returns sent without prior notification may cause delays in processing your refund.

Original artworks

Original artworks may be returned within the applicable 14-day withdrawal period, provided that the statutory right of withdrawal applies.

The customer is responsible for the direct cost of returning the goods, unless applicable law requires us to bear these costs.

Please return artworks with reasonable care and, where possible, use the original packaging or suitable protective packaging. We recommend using a trackable and insured shipping service.

You may be responsible for any diminished value of the artwork resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Print-on-demand products

Our prints and other print-on-demand products are produced through our print-on-demand production partner after an order is placed.

The fact that a product is produced after an order is placed does not, by itself, exclude the statutory right of withdrawal.

Where a product has been made according to the customer's specific requirements or has been clearly personalised for the customer, the statutory right of withdrawal may not apply under applicable law.

For standard prints offered in our shop, where the customer selects only from the standard designs, formats, materials or options offered on the product page, we will not treat the product as excluded from the statutory right of withdrawal solely because it is produced on demand.

Damaged, defective or incorrect items

Please inspect your order upon delivery and contact us as soon as reasonably possible if your item arrives damaged, defective or incorrect.

For print-on-demand products, please provide clear photographs of the item and, where possible, the packaging. This will help us assess the issue and arrange an appropriate solution.

Your statutory consumer rights regarding defective, damaged or incorrectly supplied goods remain unaffected by this returns policy.

European Union 14-day withdrawal period

If you are a consumer in the European Union, you generally have a statutory right to withdraw from a distance purchase within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.

The withdrawal period for goods generally begins on the day on which you, or a person designated by you other than the carrier, acquire physical possession of the goods.

Certain goods are excluded from the statutory right of withdrawal under applicable law. This may include goods made according to the customer's specific requirements or clearly personalised for the customer.

If a statutory exception applies to a particular product or order, this will be indicated where required by law.

Return shipping costs

Where you exercise a statutory right of withdrawal, you are responsible for the direct cost of returning the goods, unless applicable law requires us to bear these costs.

We will reimburse the standard delivery costs you paid for the original shipment, where required by applicable law. Any additional cost resulting from your choice of a more expensive delivery method will not be reimbursed.

Refunds

If you exercise your statutory right of withdrawal, we will reimburse the payments received from you, including the standard delivery costs applicable to the original order, subject to the rights and conditions provided by applicable law.

We may withhold reimbursement until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first, where permitted by applicable law.

Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed with you.

Exchanges

We do not offer direct exchanges.

If you would like a different artwork or print, the simplest option is to return the eligible item in accordance with your statutory rights and place a new order separately.